About Us

mackay.co.uk are completely dedicated to your total satisfaction. If you have any comments please email us.

Our contact details are:

Mackays of Cambridge
85 East Road
Cambridge
CB1 1BY

Shop opening hours are:

Privacy Policy

mackay.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser, but If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for payment and goods delivery purposes

Returns and Cancellation Policy

These policies do not affect your statutory rights.

Cancelling an order

You may cancel an order up to the point where we ship an order, please contact us on (01223) 517000 quoting your order number.

If the item is not faulty, but you decide you do not want it.

We will refund to you any part of the price that we have received (excluding the delivery costs), provided the item(s) have not been specifically tailored to your specifications, or personalised, or the item(s) by their very nature cannot be returned or are liable to deteriorate, and the item is returned within 14 days.

You will have to pay the cost of returning the goods to us.

Please telephone us to arrange return of items.

Faulty, Incorrectly Supplied and Damaged Items

If an item has been incorrectly supplied, received damaged or is faulty (or becomes faulty within its warranty period) then please telephone us to arrange its return.

On receipt of the item, we may (at our discretion) replace, repair or simply refund the value of the goods and any carriage costs.

Order & Pricing Policy

We cannot confirm the price of an item until you place and order and despite our best efforts a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and refund your payment and notify you of such cancellation.

Shipping And Handling

We can deliver to any address in mainland England, Wales and Scotland with items usually delivered within 2 to 3 working days.

Other worldwide destinations for larger items are possible but we would need to quote for delivery on an order by order basis, please use our enquiry form.

Tax Charges

VAT will be added at the current rate where appropriate. Our VAT registration number is 213 2472 05.